How do I dispute a charge?

All disputes and other requests should be made directly via the Submit a Request Form below and our support team at will get back to you as soon as we can.

How do I cancel my membership?

Billing is immediate, but there is a 9-day trial period where if you decide to cancel you will receive a full refund. You can also of course cancel your membership at any time from your Members management page. There are no refunds for memberships past the 9-day trial period, and there is no partial or[…]Read More

How does the billing cycle work?

Premium Subscription Patron fees are charged monthly on a recurring basis, always on the same day of the month as when you originally signed up. (Your Patron supporter’s fee will be the same amount that you paid the first month) and your account will be debited the same amount each month until you cancel your[…]Read More

Who processes and stores my credit card?

We work with Stripe.com to securely process credit card payments. Stripe processes billions of dollars in payments every year, and your information will be secure. Learn more about Stripe’s security policies.