Shipping & Refund Policy
Thank you for visiting and shopping at zeropointman.com. Following are the terms and conditions that constitute our Shipping Policy, if you have any questions please contact us and tell us how we can help you.
- Domestic Shipping Policy
- Shipping Rates & Delivery Estimates
- Shipment Confirmation & Order Tracking
- Customs, Duties and Taxes
- International Shipping Policy
- Refund Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone
Estimated delivery time is 3-5 business days from time of processing
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|FedEx Standard||3-5 business days||Free|
|FedEx Two Days||2 business days||$12.95|
|FedEx Overnight *||1-2 business days||$19.95|
*Overnight delivery is only available for orders with delivery addresses within Australia.
Be aware that Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Zeropointman.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Zeropointman.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Zeropointman.com ships to international addresses and APO/FPO/DPO addresses.
Zeropointman.com is dedicated to offering our members the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any questions or concerns about this policy or an item you have received, please reach out to our Support Team for assistance by clicking the contact us link or via the Contact Us section of your Account.
Change of Mind
If an item has been received as advertised without fault, then unfortunately we cannot provide a refund or replacement and we do not have the facilities to offer any replacements or exchanges.
Unfortunately we cannot provide a refund or exchanges on a digital product, you have 30 days from date of purchase to re-download your digital product.
The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund please contact the Support Team for assistance by clicking the contact us link or via the Contact Us section of your Account and we will provide you with a paid return method and you will receive a refund for the item.
The Item Has a Minor Fault
If the item has a minor fault, please contact Support Team for assistance by clicking the contact us link or via the Contact Us section of your Account. We will request evidence of the fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.
The Item Has a Major Fault
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. Please contact the Support Team for assistance by clicking the contact us link or via the Contact Us section of your Account. to return for a full refund or you can contact Member Relations to arrange a repair or replacement subject to availability. In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:
- The item has been lost, destroyed or disposed of by you;
- The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
- The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
- The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.
If you are unsure about your eligibility to return an item or have any questions about a product, our Support Team can be contacted by clicking the contact us link or via the Contact Us section of your Account and will be happy to assist.
Please review our other policies, such as our Refund policy which can be found at the end of the, Terms and Conditions of Use posted on this site. These policies also govern your visit to zeropointman.com. We reserve the right to make changes to our site and its policies at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed serviceable and shall not affect the validity and enforceability of any remaining condition.
This policy was last updated: January 2018